• kenburns6
    Insurance for individuals
    not for averages

THE PROBLEM

Insurance software is built on legacy systems

Use of data is constrained

“Smartphone last”

Claims journey is voice telephone based

No single customer view

Poor management information


The result: poor customer service and a lack of transparency, and huge cost inefficiency.

The problem is particularly acute in the UK intermediated personal lines market.

New developments, such as insurance products designed for customers with smart home devices, are very difficult to implement.

IN THE FUTURE

Better technology with enable different outcomes

Smartphone first

Transparency

Ongoing customer service

IoT / Smart home enabled

Low cost servicing and management information

Real time bespoke pricing

Automated claims journey


ROUTE TO THE FUTURE: POLICYCASTLE

PolicyCastle is a digital platform for selling and managing personal lines insurance. PolicyCastle’s technology benefits customers and insurers through enhanced data use, supporting two solutions:

A smartphone-first digital broker under the PolicyCastle brand, focused on UK personal lines and in particular specialist risks, starting with specialist home insurance.

A white label platform as a service for insurance distributors, enabling integrated pricing, fulfilment, mid-term adjustments, servicing, claims handling and management information in a single platform that allows smartphone-first customer interaction and significant back office cost savings.

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